Jetblack

Jetblack: a concierge that beat Amazon Prime, killed for cost

Walmart ran Jetblack, a text-based personal shopping concierge for NYC parents. Users dropped Amazon Prime and gave it multiples of their Amazon wallet share, but it needed humans in the loop until the AI could learn, making it too expensive for Walmart to keep.

“I mean, it was like, you know, people stopped using Amazon Prime. It was, they just dropped it. It's like all the shopping, the entire, the entire wallet share was given to Jetblack, and it was multiples of what they were spending on Amazon.”