Asurion

Sam's AI assistant emailed Asurion execs for days until they called

Fed up with Asurion repeatedly canceling his iPhone repair, Sam told Instinct to find the executive team's emails and keep emailing until someone called him. After 4 to 5 days of persistent emails, the executive line phoned him.

“Today, uh, I have this guy who's supposed to repair my, uh, iPhone through Asurion, you know, like that you like pay $20 a month and they fix an iPhone screen and they keep canceling on me. Like I schedule an appointment and they keep canceling or they don't show up. And I was like, find the executive team's email and email them and don't stop until they call me. And it took about 3 or 4 days. Today I got a phone call.”

Steal thisHand customer-service escalations to an AI agent with a clear stop condition ("don't stop until they call me").